The Relief Professionals website is provided by Relief Professionals Limited, First Floor Brunswick One Chamber West Mall, Prince Regent Street Stockton-on-tees, TS18 1EF. This data protection declaration provides information on how we use and protect your data on the Relief Professionals website. Using the Relief Professionals website implies that you accept the terms set forth in this data protection declaration. If you do not agree with these terms, please do not use the Relief Professionals website. This data protection declaration applies to all members from the time they first log in at Relief Professionals , thereby acknowledging acceptance of this data protection declaration.
You may use parts of the Relief Professionals website without telling us who you are or providing any personal data. In order to become a member of Relief Professionals you must register as a member and provide us with some data that allow us to identify you. Other data will be automatically collected from your computer while you surf the Relief Professionals website, e.g. the areas you visit on the Relief Professionals site and how you interact with the Relief Professionals website. We will collect your IP address, computer and connection data, browser type and version, operating system and platform, the URLs you linked from and which you visit next and a cookie number. When you have registered with Relief Professionals , we will collect and store your e-mail address, first name and surname, gender, password and, where applicable, information on the person who invited you. When you want to order goods on the Relief Professionals website, you will provide us with additional contract information such as billing and delivery address, payment information and a telephone number. In the course of your membership you may voluntarily provide us with further personal data to enable us to learn more about you and your preferences with regard to Relief Professionals and, in certain circumstances, to individualise your experience, e.g. the details in your profile. We may obtain more information from or about you in other ways, for example when you contact customer service or respond to a survey, or from feedback from logistic partners. Such data is always collected in accordance with the data protection legislation applicable.
We use your personal data, in anonymous form or by link to pseudonyms, when required, for the following purposes. To handle sales. In order to provide information and services required by you, such as customer service for example, to deliver goods that you have ordered and to handle payments. To provide for an customised presentation of content, advertising and user experience. So as to communicate with you about your orders, to provide news regarding the services of Relief Professionals and other administrative issues. In order to provide you with targeted marketing activities and advertising offers on the Relief Professionals website. In order to inform you (after your newsletter registration) about sales promotions at Relief Professionals , providing your agreement to receive the newsletter at the time of your registration, which can be revoked at any time. To improve our site and services. In order to settle legal disputes, to respond to complaints and to fix technical problems. To prevent, uncover and investigate abuse, in particular fraud. So as to analyse the Relief Professionals website and the user behaviour and to compile aggregated reports. User profiles based on pseudonyms may be created for the purpose of: advertising, market research and user-friendly design of services, content provided by the services as well as marketing activities and advertising offers. The aggregated data will not be used to identify you as an individual or be combined with personal data linked to the pseudonym without your express approval. You can object at any time to the creation of user profiles in future by sending an appropriate e-mail to firstname.lastname@example.org.
We are entitled to forward your personal data to contracted service providers that support our business operations or that we use to fulfil our contract with you (e.g. IT services, logistic partners) or to our suppliers that deliver goods directly to you. Our service providers are bound to observe confidentiality.
We may use the findings in surveys in which you have participated for our own, internal development and market research and share the results with our associated companies, consultants, suppliers and service providers.
(In as far as we are planning a merger with or takeover of these companies). Should this circumstance arise, we will prompt the resulting legal person to abide by this data protection declaration with regard to your personal data. We will inform you in advance and obtain your permission should your personal data be used in conflict with this data protection declaration.
We are entitled to inform law enforcement authorities, other government agencies or third parties in connection with an investigation concerning suspected illegal or other activities that make us, you or another member of Relief Professionals liable for claims. The personal data revealed by us may include names, addresses, telephone numbers, e-mail addresses, fraud complaints and purchasing history, as well as any other data we deem relevant. When you use the Relief Professionals website from a computer shared with others or a computer at an internet cafe, some of your personal data can also be seen by other persons who use the computer after you, if you fail to log out.
We will not sell or lease your personal data to third parties for marketing purposes without your explicit permission.
Right to choose/ opt out
You have the right to reject the receipt of newsletters for sales promotions and information concerning other promotions as well as marketing messages from Relief Professionals . However, you cannot reject the receipt of administrative e-mails (e.g. e-mails concerning your orders, changes to the contract conditions, data protection declarations or other basic conditions) as long as you are a member of Relief Professionals . You can reject the receipt of e-mails that are not classified as administrative e-mails by changing the appropriate settings under “Newsletter” in your member account or by using the cancellation link in the messages.
As a member of Relief Professionals , you have the opportunity to send e-mails with product recommendations, sales promotion recommendations and newsletters from Relief Professionals to your friends. The recipient will be able to see who has sent the e-mail as well as a personal message you might have added. Please ensure that you only send these e-mails to real persons who have provided their explicit agreement to receive these e-mails. Relief Professionals will only send e-mails to the e-mail addresses you provide and will not make use of this data for any other purpose. You are not allowed to use our e-mail tools for sending spam or information that is in conflict with the general terms and conditions of business.
Relief Professionals does not allow any spam. But that does not mean that we can prevent spam on the internet. When you think that you have received an unsolicited e-mail from us, please contact email@example.com so that we can investigate the issue.
Use of Facebook plugins
The Relief Professionals website can integrate the social network plugins of Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. The plugins are identified by a Facebook logo or the add-on “Facebook Social Plugin”. An overview of the Facebook plugins is provided here. When you visit a Relief Professionals website that contains such a plugin, the plugin establishes a direct link between your browser and the Facebook server and informs Facebook that you have visited our site using your IP address. When you click the Facebook plugin while you are logged in on your Facebook account, you will be able to link the content of the Relief Professionals webpages to your Facebook profile. Facebook can then attribute your visit to the Relief Professionals website to your user account. Please note that we, the providers of the pages, receive no information concerning either the content of the data transmitted or their use by Facebook. Additional information is provided in the data protection declaration of Facebook, which can be accessed here. If you do not want Facebook to attribute your visit to the Relief Professionals website to your Facebook user account, please log out of your Facebook user account.
Links to other websites
The Relief Professionals website contains links to other websites. We should point out that we do not influence the presentation or content of other websites. Nor can we therefore accept any liability for the up-to-dateness, correctness, completeness or quality of information provided there. Relief Professionals is not responsible for the data protection methods or contents of these sites and does not regularly monitor them. Please read the data protection declarations on these sites if you are concerned about their methods of data collection and usage.
Altering or deleting your personal data; right to information
You are entitled to be informed about the data stored in connection with your person and to have them corrected or deleted. We will, on request, inform you as quickly as possible as required by law as to whether or what personal data of yours is stored with Fab. As a registered member, you can access, change or remove your personal data at “My account”. We do our best to enter changes in our database as quickly as possible. However, not all databases can immediately be updated and old data may remain in our archives and records for a short period until they are updated. We also might not be able to send changes to partners, suppliers or external service providers who have already received your data or information. When you cancel your membership or when your member account is blocked, we are entitled to retain certain data to prevent re-registration. We will keep information in certain circumstances even if you might have asked for it to be deleted so that we can settle disputes, analyse programs, implement our general terms and conditions of business and shopping rules and comply with legal requirements. For both technical and legal reasons this information is never completely deleted from our database, including saved back-up systems. If incorrect information about you should be kept despite our endeavours to ensure that data are up-to-date and correct we will rectify this at your request.
Relief Professionals uses physical, electronic and administrative security measures, including an extended firewall and password protection for its database, which are intended to ensure the security of the data. We restrict access to personal data to staff members who have a need to know this information in order to provide, develop or improve the services of Relief Professionals .
We may change this declaration from time to time by informing you of such changes and publishing the amended terms on the Relief Professionals website. The amended terms will be immediately effective for all new users and 30 days after they have been communicated to existing users, excepting any users who object to them. If you have questions concerning this data protection declaration or the use of personal data at Relief Professionals , you can send an e-mail to firstname.lastname@example.org or contact Relief Professionals Limited, First Floor Brunswick One Chamber West Mall, Prince Regent Street Stockton-on-tees, TS18 1EF.